FAQ

1. What is Prime Online Services?
Prime Online Services is an online platform offering a variety of online subscriptions and gift items to cater to your needs. We provide reliable services and unique gifting options for all occasions.

2. Where is Prime Online Services located?
We are located at:
Minhas Street, Muhallah Jewanpura, Sialkot, Pakistan.

3. How can I contact Prime Online Services?
You can reach us through:

  • Phone: 03299540014
  • Email: Primeonlineservices332@gmail.com

4. What types of products and services do you offer?
We specialize in:

  • Online Subscriptions: Streaming platforms, software, gaming accounts, and more.
  • Gift Items: Personalized gifts, festive packages, and premium gift sets.

5. How can I place an order?
Orders can be placed through:

  • Phone/WhatsApp: Call or message us at 03299540014.
  • Email: Send your order details to Primeonlineservices332@gmail.com.

6. What payment methods do you accept?
We accept:

  • Bank transfers
  • EasyPaisa/JazzCash
  • Cash on delivery (for select locations and gift items)

7. How do I receive my online subscriptions?
Once your purchase is confirmed, we deliver the subscription details (activation code or login credentials) via email or WhatsApp within 24 hours.

8. Do you offer customized gifts?
Yes, we provide customization options for gifts, including engraving, personalized messages, and custom packaging. Contact us for more details.

9. Do you deliver gift items?
Yes, we deliver gift items across Pakistan. Delivery charges and timelines depend on your location and the product type.

10. What is the estimated delivery time?

  • Online Subscriptions: Delivered electronically within 24 hours of payment confirmation.
  • Gift Items (within Pakistan): 3-7 business days, depending on your location.

11. What if I encounter an issue with my subscription?
If you face any issues with your subscription, contact us immediately at 03299540014 or via email at Primeonlineservices332@gmail.com. We will resolve the problem or provide a replacement.

12. Can I return or exchange a gift item?
Yes, returns or exchanges are accepted within 7 days of delivery for unused and undamaged items. Personalized or customized gifts are non-refundable.

13. Do you offer discounts on bulk orders?
Yes, we provide special discounts for bulk orders, especially for corporate gifting or festive occasions. Contact us to discuss your requirements.

14. What are your operating hours?
Our customer service team is available:

  • Monday to Saturday: 9:00 AM – 8:00 PM
  • Sunday: Closed

15. How can I stay updated on new products and offers?
Stay informed by:

  • Following us on our social media channels (details provided upon request).
  • Subscribing to our newsletter by emailing Primeonlineservices332@gmail.com.

16. How do I get more information?
For more information or assistance, contact us:

  • Phone: 03299540014
  • Email: Primeonlineservices332@gmail.com
  • Address: Minhas Street, Muhallah Jewanpura, Sialkot, Pakistan

Thank you for choosing Prime Online Services. We look forward to providing you with quality subscriptions and thoughtful gifts!