Refund Policy

At Prime Online Services, we aim to provide high-quality services and products to our customers. If you are not satisfied with your purchase, please review our refund policy below for the terms and conditions of refunds and exchanges.

1. Refund Eligibility

Refunds may be issued under the following conditions:

1.1 Online Subscriptions

  • If the subscription activation fails due to an error on our part.
  • If the subscription details provided are incorrect or do not match the purchase.

1.2 Gift Items

  • If the item is defective or damaged upon delivery.
  • If you received an incorrect product that does not match your order.

2. Non-Refundable Items

Refunds are not applicable in the following cases:

  • Personalized or customized gift items.
  • Online subscriptions that have been successfully activated and are in use.
  • Returns or refund requests made after 7 days of delivery.
  • Items that show signs of use, tampering, or damage caused by the customer.

3. Refund Request Process

To request a refund:

  1. Contact Us: Notify us at 03299540014 or email Primeonlineservices332@gmail.com with your order details and reason for the refund.
  2. Provide Proof: For gift items, include photos of the product and packaging if it’s damaged or incorrect.
  3. Review Process: Refund requests will be reviewed within 3-5 business days, and eligibility will be confirmed.

4. Refund Method

Refunds will be processed through the original payment method:

  • Bank Transfers: Refunds will be sent to your bank account.
  • EasyPaisa/JazzCash: Refunds will be issued to your provided account.

Refunds may take 7-10 business days to process after approval.

5. Exchanges

Instead of a refund, customers may opt for an exchange in cases of defective or incorrect products. Exchanges are subject to product availability and must be requested within 7 days of delivery.

6. Shipping Costs

  • If the return or exchange is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the shipping charges.

7. Contact Information

For refund-related inquiries or assistance, please contact us:

  • Phone: 03299540014
  • Email: Primeonlineservices332@gmail.com
  • Address: Minhas Street, Muhallah Jewanpura, Sialkot, Pakistan

We are committed to resolving any issues quickly and ensuring your satisfaction. Thank you for choosing Prime Online Services!