Shipping Policy

At Prime Online Services, we strive to ensure timely and secure delivery of your orders. Below are the details of our shipping policy, including delivery times, costs, and other essential information.

1. Shipping Locations

We provide delivery services to:

  • Within Pakistan: Nationwide delivery to all cities and towns.
  • International Shipping: Available for select products. Please contact us at Primeonlineservices332@gmail.com for details.

2. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Customized or personalized gift items may require additional processing time of 3-5 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times:

  • Online Subscriptions: Delivered electronically within 24 hours of payment confirmation.
  • Gift Items (within Pakistan): 3-7 business days, depending on the destination.
  • International Deliveries: Delivery times vary based on the destination and courier service.

4. Shipping Charges

Shipping costs depend on the product type, destination, and delivery speed:

  • Online Subscriptions: No shipping charges.
  • Gift Items (within Pakistan): Shipping charges are calculated based on the weight and size of the item and will be communicated during order confirmation.
  • International Deliveries: Charges depend on the destination and courier service used.

5. Order Tracking

For physical gift orders, we will provide a tracking number or delivery status via email or WhatsApp once the item is dispatched. You can use this information to monitor the progress of your shipment.

6. Damaged or Missing Items

If your order arrives damaged or is incomplete, please follow these steps:

  1. Contact Us: Notify us within 48 hours of receiving the package via 03299540014 or Primeonlineservices332@gmail.com.
  2. Provide Proof: Send photos of the damaged item(s) and packaging for verification.
  3. Resolution: We will arrange a replacement or issue a refund in accordance with our Refund Policy.

7. Pickup Option

Customers can opt to pick up their orders directly from our location:
Minhas Street, Muhallah Jewanpura, Sialkot, Pakistan
Please notify us in advance to schedule a pickup time.

8. International Shipping

For international orders:

  • Shipping costs and delivery times vary based on the destination and courier service.
  • Customers are responsible for any customs duties, taxes, or import fees applicable in their region.

9. Shipping Partner

We collaborate with reliable courier services to ensure timely and secure delivery of your orders. Specific courier details will be shared upon dispatch.

10. Contact Us

For shipping-related inquiries or concerns, please contact us:

  • Phone: 03299540014
  • Email: Primeonlineservices332@gmail.com
  • Address: Minhas Street, Muhallah Jewanpura, Sialkot, Pakistan

We are committed to providing you with a seamless shipping experience. Thank you for choosing Prime Online Services!